Article 1: Preamble and Definitions

The preamble, registration applications, customer data, waybills, invoices, and any annexes, quotations, or commercial agreements signed between the parties shall form an integral part of this contract and shall complement and interpret its provisions.

The following terms shall have the meanings set out opposite each of them:

1. First Party / Bolesa: Bolesa Egypt Company, in its capacity as the provider and organizer of shipping and logistics services through its platform or through carriers and service providers contracted with it.
2. Second Party / Customer: The natural or legal person who uses Bolesa's services, contracts with it, or creates an account with it.
3. Shipment: The goods or documents delivered or requested to be transported through Bolesa's services.
4. Shipping Company: The carrier or logistics service provider to whom the shipment is assigned for transportation or delivery.
5. Waybill: The electronic or paper document issued by the system or platform that includes the shipment data and the transportation and delivery instructions.
6. Sender: The party that creates the shipment and delivers it for transportation.
7. Consignee: The person or entity designated to receive the shipment.
8. Services: All shipping, transportation, delivery, collection, returns, and other logistics services provided by Bolesa or performed through contracted service providers.

Article 2: Scope of the Contract

Bolesa undertakes to provide and organize shipping, transportation, and delivery services in accordance with the services available on the platform and the prices and controls announced or agreed with the Customer.

The Customer acknowledges that its use of the platform and its services is subject to these terms and conditions, and that creating an account, issuing a waybill, or delivering any shipment through the platform constitutes acceptance of these terms and conditions, unless a special written agreement provides otherwise.

Article 3: Customer Data

The Customer undertakes to provide all accurate and correct data and documents required to create the account and perform the services, and shall be solely responsible for the accuracy of its data, shipment data, and documents submitted by it.

The Customer undertakes to notify Bolesa of any material change in its data, address, or contact details immediately upon the change occurring; otherwise, the data registered with Bolesa shall be deemed correct and effective.

Bolesa may suspend or terminate the account temporarily or permanently if the data is incorrect, the documents are incomplete, or if there is a violation of applicable laws or these terms.

Article 4: Customer Obligations Related to the Shipment

The Customer undertakes to:

1. Enter a correct and complete description of the shipment, its contents, value, weight, and dimensions.
2. Ensure the accuracy of the sender's and consignee's addresses, phone numbers, and contact details.
3. Package the shipment in a manner appropriate to the nature of its contents so as to protect it during transportation and handling.
4. Provide any documents or data requested by Bolesa or the shipping company to perform the transportation.
5. Not deliver or include any prohibited or illegal materials or goods.
6. Bear responsibility for any damages, claims, fines, or losses resulting from inaccurate data, inadequate packaging, or the nature of the shipment contents.

Article 5: Prohibited Shipments

The Customer may not use Bolesa's services to transport any goods or materials whose circulation or transportation is prohibited by law or the competent authorities, or any materials that Bolesa or the shipping company determines are not accepted.

Bolesa or the shipping company may refuse to receive, transport, or deliver any shipment suspected of violating applicable laws or policies.

If illegal or prohibited contents are discovered, Bolesa may take the necessary measures and notify the competent authorities whenever required or legally permitted, without Bolesa bearing responsibility for confiscation or seizure of the shipment as a result of the Customer's violation.

The Customer shall solely bear all civil, criminal, and financial liabilities arising from non-compliant shipments.

Article 6: Inspection

The Customer agrees that shipments may be subject to inspection or examination by government or competent authorities in accordance with the law. Bolesa or the shipping company may also take the necessary measures to inspect the shipment where there are legitimate reasons or suspicion of a violation of transportation conditions.

Opening or inspecting the shipment, when carried out in accordance with permitted procedures, shall not be deemed a breach of Bolesa's obligations toward the Customer.

Article 7: Prices and Fees

Service prices shall be determined in accordance with the quotation, price list, or approved commercial agreement between the parties.

Additional announced or agreed fees may be added to the shipping value, including — depending on the nature of the service — remote-area fees, fuel, returns, cash on delivery, additional services, and applicable taxes and government charges.

Bolesa may amend service prices in the future, provided that the Customer is notified in accordance with the mechanism and period specified in the commercial agreement or the price-amendment notice.

Article 8: Invoices and Payment

The Customer undertakes to pay all amounts due for services performed for its benefit in accordance with the agreed billing cycle and payment method.

Invoices or statements issued by Bolesa shall constitute evidence of the amounts due, unless the Customer submits a written and reasoned objection within the agreed period.

A partial objection to an invoice shall not suspend payment of the undisputed amounts.

In the event of late payment, Bolesa may, after notifying the Customer as agreed, suspend the services or the account until the dues are settled, without prejudice to its other rights.

Article 9: Cash on Delivery (COD)

If the Customer uses the cash-on-delivery service, the Customer undertakes to pay the prescribed service fees in accordance with the approved prices.

Bolesa shall collect the order value from the consignee and transfer the amounts due to the Customer in accordance with the agreed settlement cycle, after deducting Bolesa's fees and any other amounts that may be deducted under the contract or commercial agreement.

If the consignee refuses to receive the shipment, the shipment shall be handled in accordance with the returns provisions of this contract.

Article 10: Insurance and Compensation for Loss or Damage

The Customer may request insurance for the shipment in accordance with the available services and the approved insurance policy.

In the absence of insurance, Bolesa's liability for loss or damage shall be limited to the maximum compensation specified in the quotation, commercial agreement, or approved compensation policy at the time the shipment is created, and without prejudice to the applicable legal rules.

Consideration of a compensation claim requires submission of documents proving the shipment value and the nature of the damage or loss, and any other documents requested by Bolesa, the shipping company, or the insurance company.

Compensation shall not include indirect losses, lost profits, or any consequential damages, to the extent permitted by law.

Compensation shall not be due where the damage or loss results from the fault of the Customer or sender, inadequate packaging, inaccurate data, the nature of the shipment contents, shipping of prohibited materials, or force majeure, subject to the applicable legal provisions.

Article 11: Packaging

The Customer shall be responsible for appropriate packaging of the shipment according to its nature.

Bolesa and the shipping company shall not be liable for damage resulting wholly or partly from inadequate packaging or packaging that is unsuitable for the nature of the shipment.

Receipt of the shipment may be refused if the packaging is unsafe or does not suit the nature of the contents.

Article 12: Delivery Times

Bolesa and its contracted shipping companies shall use reasonable efforts to perform deliveries in accordance with the announced timeframes.

Estimated delivery times shall not constitute an absolute guarantee of delivery on a specific date, unless a guaranteed-delivery service and its conditions have been agreed in writing.

Bolesa shall not be liable for delay resulting from causes beyond its control or from causes attributable to the Customer or the consignee.

Article 13: Force Majeure

Bolesa shall not be liable for any delay, non-performance, loss, or damage resulting directly from circumstances or events beyond reasonable control, including natural disasters, government decisions, public unrest, wars, epidemics, fires, major accidents, interruption of roads or means of transport, or any other force majeure circumstance under the law.

Bolesa shall take such reasonable measures as are possible to mitigate the effects of those circumstances.

Article 14: Amending Shipment Data

The Customer may request amendment of the delivery address or shipment data before delivery is completed, where the amendment is operationally possible.

The amendment may give rise to additional fees, and the Customer undertakes to pay them before the amendment is implemented whenever Bolesa so requests.

Bolesa shall not be obliged to implement any amendment made after the shipment has entered a stage in which the amendment is no longer possible.

Article 15: Delivery

The shipment shall be delivered to the address and details specified in the waybill.

Delivery to a specific person shall not be required unless the shipment instructions or the selected service expressly so provide.

Electronic or paper proof of delivery issued by the system or the shipping company shall constitute evidence that delivery has been performed, unless the contrary is proven.

Article 16: Refusal of Receipt and Returns

If the consignee refuses to receive the shipment, or delivery cannot be completed due to an error in the address or contact details or for any reason attributable to the Customer or the consignee, the shipment may be returned to the Customer in accordance with the approved returns policy and prices.

The Customer shall bear the shipping and return fees and any additional fees arising from returning the shipment in accordance with the announced prices.

If the Customer does not collect the returned shipment within the period specified in the return notice, Bolesa may take the appropriate regulatory measures regarding the shipment, subject to the applicable laws and regulations.

Article 17: Bolesa Liability

Bolesa's liability shall, to the extent permitted by law, be limited to direct damages for which its liability is established in accordance with the provisions of this contract.

Liability shall not include indirect losses, lost profits, loss of business opportunities, or consequential damages, unless the law requires otherwise.

Bolesa shall not be liable for any damage resulting from incorrect information or data provided by the Customer, from the Customer's breach of these terms, from inadequate packaging, from the nature of the shipment, or from any cause attributable to the Customer or the consignee.

Article 18: Confidentiality

Each party undertakes to maintain the confidentiality of the commercial, technical, and financial information and data obtained from the other party in connection with the performance of the contract.

Such information may not be disclosed to third parties except where permitted by law, upon the request of the competent authorities, or with the consent of the party that owns the information.

Information that is publicly available, or that becomes lawfully available without breach of this obligation, shall not be deemed confidential.

Article 19: Personal Data

The parties undertake to handle personal data collected or exchanged during the performance of the services in accordance with applicable Egyptian laws and regulations, and in a manner that achieves the legitimate purpose of providing the services and performing shipping, delivery, collection, and customer-service operations.

Article 20: Term and Termination

The term of the contract shall be as specified in the commercial agreement or the account-opening form.

The contract may be renewed by agreement of the parties.

Either party may terminate the contract in accordance with the agreed termination and notice conditions, without termination affecting the rights and amounts due for services performed before the termination date.

Bolesa may suspend or terminate the Customer's account in cases of material breaches, non-payment, or use of the services for illegal purposes, without prejudice to its legal rights.

Article 21: Assignment and Contracting with Service Providers

The Customer agrees that Bolesa may engage shipping and transportation companies and specialized logistics service providers to perform the services under this contract, while Bolesa remains liable toward the Customer within the limits set out in this contract and the law.

The Customer may not assign its rights or obligations arising from this contract to a third party except with Bolesa's prior written consent, unless the commercial agreement provides otherwise.

Article 22: Notices

Notices and correspondence relating to the account, services, invoices, or amendments to the contract shall be made through the communication means approved by the parties, including email, the electronic system, or any other means agreed by the parties.

Each party undertakes to update its contact details, and correspondence sent to the registered details shall be effective.

Article 23: Document Priority

In the event of a conflict between the provisions of this contract and any document, quotation, or commercial agreement, priority shall be in the following order, unless the parties agree otherwise in writing:

1. The special commercial agreement signed between the parties.
2. These terms and conditions.
3. Price and service annexes.
4. Shipment data and the waybill.
5. The operational policies announced on the platform.

Article 24: Governing Law and Jurisdiction

This contract shall be governed by and construed in accordance with applicable Egyptian laws.

If any dispute arises relating to the interpretation or performance of this contract, the parties shall first seek to settle it amicably.

If amicable settlement is not possible, jurisdiction shall lie with the Egyptian courts having legal competence, unless the parties agree in writing on another legally permissible means of dispute resolution.

Article 25: Severability

If any provision of this contract is found to be invalid or unenforceable under the law, this shall not affect the validity and enforceability of the remaining provisions. The unenforceable provision shall be replaced to the extent that achieves its legitimate purpose and within the limits permitted by law.

Article 26: Amendments

These contracting terms and conditions may not be amended except pursuant to a written or electronic mechanism approved by Bolesa. The Customer's continued use of the services after the amendment takes effect shall constitute acceptance of it to the extent permitted by law.